1. Service Description

Aegis Sovereign provides enterprise-grade agentic infrastructure deployment and management services. Our platform enables organizations to deploy AI agent systems across multiple cloud providers (Azure, AWS, GCP) and on-premises infrastructure while maintaining complete data sovereignty.

Services include but are not limited to: Universal Helm deployment guides, Atomic Migration protocols, Auto-Pruning Reaper configuration, Monitoring Bridge integration, and ROI calculation tools.

2. Enterprise Licensing

License Grant: Subject to these Terms, Aegis Sovereign grants you a limited, non-exclusive, non-transferable license to use our platform and services for your internal business operations.

Restrictions: You may not (a) reverse engineer or decompile our software; (b) use our services for unlawful purposes; (c) resell or sublicense our services without written consent; (d) exceed usage limits specified in your subscription plan.

Ownership: All intellectual property rights in and to the Aegis Sovereign platform remain our exclusive property. No rights are granted except as expressly stated in these Terms.

3. SLA & Support Commitments

Aegis Sovereign provides the following Service Level Agreements for Enterprise customers:

Uptime Guarantee: 99.95% monthly uptime for production deployments
API Latency: P95 latency under 42ms for all API calls
Support Response:Critical issues: 1 hour; High priority: 4 hours; Standard: 24 hours
Data Recovery: RPO of 1 hour, RTO of 4 hours for disaster recovery scenarios

4. Data Security & Compliance

Aegis Sovereign operates a security program aligned to the following frameworks:

SOC 2 Type II — program in progress; report shared on completion
ISO 27001 — controls aligned; certification on our roadmap
GDPR compliant for EU customers
PIPEDA compliant for Canadian operations

All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Our infrastructure runs on Azure with geographic redundancy and automatic failover capabilities.

5. Payment & Billing

Subscription Terms: Services are billed on a monthly or annual basis, based on your selected plan. Enterprise plans include custom pricing based on cluster count, team size, and feature requirements.

Payment Processing: We accept major credit cards, wire transfers, and ACH payments for Enterprise accounts. All payments are processed through PCI DSS compliant payment processors.

Refund Policy: Annual subscriptions may be cancelled within 30 days for a full refund. Monthly subscriptions can be cancelled at any time, with service continuing until the end of the billing period.

6. Limitation of Liability

To the maximum extent permitted by law, Aegis Sovereign shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or relating to your use of our services. Our total liability shall not exceed the amount paid by you to us in the 12 months preceding the event giving rise to liability.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of Toronto, Ontario.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. For material changes, we will provide 30 days' notice via email or through our platform. Continued use of our services after changes constitutes acceptance of the modified Terms.

9. Contact Information

For questions about these Terms, please contact our Legal team at: legal@aegissovereign.io

You can also reach us through the contact form.

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Terms of Service